Legal notice

Seller: Brastel Co., Ltd.

Representative: Junji Tanabe

Sales Manager: Charles Tetsuo Chigusa

Address: 2-6-2 Yokoami, Sumida-ku, Tokyo, Japan 130-0015

Phone Number: 03-5637-5900

Email Address: topsim_inquiries@brastel.co.jp

Product Type: 

  • Physical SIM (data only)
  • eSIM (data only)

Sales Price:

  • Physical data SIM type:
    • 0.5GB: ¥1,200 (for end users)・¥6,000 (for agents, a 10-card lot)
    • 5GB: ¥2,700 (for end users)・¥13,500 (for agents, a 10-card lot)
  • eSIM type: 
Plan/Validity 5GB 10GB 15GB 25GB 50GB 100GB 200GB
30 days ¥990 ¥1,540 ¥2,200 ¥3,080 ¥4,576 ¥8,151 ¥14,630
60 days ¥1,815 ¥1,870 ¥2,365 ¥3,410 ¥4,697 ¥8,272 ¥14,795
90 days ¥1,925 ¥1,980 ¥2,475 ¥3,520 ¥4,807 ¥8,382 ¥14,905

Additional Charges (Other than Product Price):

  • eSIM Issuance Fee: ¥330 (not applicable to physical SIM cards).
  • COD Handling Fee: The fee depends on the cash-on-delivery (COD) amount. The maximum COD amount is up to ¥300,000.

    COD Amount Fee (tax included)
    up to ¥9,999 ¥330
    up to ¥29,999 ¥440
    up to ¥99,999 ¥660
    up to ¥300,000 ¥1,100

  • Shipping Fee: Applies only to physical SIM cards (not applicable to eSIM).

    The shipping fee is calculated based on the following criteria:

    Region Prefectures Up to 50 SIM cards (2kg / Size 60) 51 to 140 SIM cards (5kg / Size 80) 141 to 300 SIM cards (10kg / Size 100)
    Hokkaido Hokkaido ¥1,194 ¥1,390 ¥1,658
    Tohoku Akita, Aomori, Fukushima, Iwate, Miyagi, Yamagata ¥930 ¥1,126 ¥1,394
    Kanto Chiba, Gunma, Ibaraki, Kanagawa, Saitama, Tochigi, Tokyo, Yamanashi ¥809 ¥1,005 ¥1,273
    Chubu Aichi, Fukui, Gifu, Ishikawa, Mie, Nagano, Niigata, Shizuoka, Toyama ¥842 ¥1,038 ¥1,306
    Kansai Hyogo, Kyoto, Nara, Osaka, Shiga, Wakayama ¥930 ¥1,126 ¥1,394
    Chugoku Hiroshima, Okayama, Shimane, Tottori, Yamaguchi ¥1,018 ¥1,214 ¥1,482
    Shikoku Ehime, Kagawa, Kochi, Tokushima ¥1,018 ¥1,214 ¥1,482
    Kyushu Fukuoka, Kagoshima, Kumamoto, Miyazaki, Nagasaki, Oita, Saga ¥1,194 ¥1,390 ¥1,658
    Okinawa Okinawa ¥1,502 ¥2,138 ¥2,846

※ The above shipping fees include tax.
※ The shipping cost varies depending on the destination prefecture and the weight/size of the package.
※ Additional charges may apply for deliveries to remote islands.

Payment Methods and Timing: 

  • Online payment (processed automatically at checkout)
  • Cash on delivery
  • Post-payment billing (available only for authorized agents)

Delivery Method and Timing:

Physical SIM Card Delivery:

  • For cash on delivery payment method: After your order is confirmed, the SIM card will be shipped by a courier service within 2–3 business days.
  • For credit card / other prepaid methods: After payment is confirmed, the SIM card will be shipped by a courier service within 2–3 business days.

Note: We do not ship on weekends, national holidays, year-end/New Year holidays, or during our business closure days. Delivery may be delayed due to traffic conditions or the courier company’s circumstances.

eSIM Profile Delivery: 

  • After your order and payment are confirmed, the eSIM profile will be delivered to the TOP SIM app via push notification within approximately 10 minutes.

Note: Delivery time may vary depending on network conditions. If push notifications are turned off, you may not notice the delivery immediately.

Returns, Defective Products, and Cancellations Policy:

Returns/Cancellations Initiated by the Customer:

  • We do not accept returns, exchanges, or cancellations after the product has been shipped, if initiated by the customer.
  • Since eSIM profiles are digital products, cancellations or returns are not possible once the order is confirmed.

Defective Items or Incorrect Item Delivery (Seller's Responsibility):

  • If the product is defective or different from what you ordered, please contact our Customer Support within 7 days after delivery.
  • In cases of defects or an incorrect item is delivered, return shipping costs will be covered by the seller. Please return the item using cash-on-delivery / freight collect (prepaid by us).
  • If an exchange is not possible due to stock availability, we will provide a refund.

Return Period: Within 7 days after receiving the product. This policy does not apply to eSIM purchases.

TOP SIM App – Data Deletion Instructions: The TOP SIM app does not require registration and does not collect personally identifiable information. Any technical data required for the app to function is stored only on the user’s device. When the app is uninstalled, all such data is automatically deleted. If you have any questions about data deletion, please contact us at topsim_inquiries@brastel.co.jp.